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Petmate waterer leaks
Very irritating: We use a Petmate waterer for our cats. The new one
which is now about 3 months old has started leaking just like the previous one we finally replaced, due to a pump fail and the fact that stores don't keep replacement pumps. This can't be brain surgery... it seems there are but two openings in the base for the water to exit from, as well as the obvious seams where everything goes together, but unless water travels against gravity, I can't imagine how they could be involved. The surfaces are clean, the filter is replaced regularly, the pump is disassembled and cleaned, the grommet is tight, yet the thing manages to empty itself onto the floor in about 8 hours. This is exactly what the previous one began doing; we finally resorted to taping up a hole inside at the top where it seemed that water could spill into (out of the filter area) and possibly run down and out, we theorized, and then we kept it on a towel which we regularly wrung out. So, what's different here with this unit, compared to when it was brand new and didn't leak? Beats me... Google showed us quite a few hits on the problem, so it's evidently a known issue but I never turned up a solution. The Petmate website is all but worthless as far as customer support goes. They don't even offer email assistance; you have to call their 800 number. Theories? |
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Petmate waterer leaks
on Tue, 20 Mar 2007 05:22:28 GMT, "Catman" wrote:
Very irritating: We use a Petmate waterer for our cats. The new one which is now about 3 months old has started leaking just like the previous one we finally replaced, due to a pump fail and the fact that stores don't keep replacement pumps. This can't be brain surgery... it seems there are but two openings in the base for the water to exit from, as well as the obvious seams where everything goes together, but unless water travels against gravity, I can't imagine how they could be involved. The surfaces are clean, the filter is replaced regularly, the pump is disassembled and cleaned, the grommet is tight, yet the thing manages to empty itself onto the floor in about 8 hours. This is exactly what the previous one began doing; we finally resorted to taping up a hole inside at the top where it seemed that water could spill into (out of the filter area) and possibly run down and out, we theorized, and then we kept it on a towel which we regularly wrung out. So, what's different here with this unit, compared to when it was brand new and didn't leak? Beats me... Google showed us quite a few hits on the problem, so it's evidently a known issue but I never turned up a solution. The Petmate website is all but worthless as far as customer support goes. They don't even offer email assistance; you have to call their 800 number. Theories? I chucked mine in the trash only after a few months of use. -- Lynne |
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Petmate waterer leaks
On Mar 20, 10:21 am, "mariib via CatKB.com" u22469@uwe wrote:
very strange - maybe there's been a major change with this company - I dropped & broke the reservoir cap for my Petmate waterer a few years ago & couldn't find any Canadian supplier who sold parts & emailed them for help. I got a response the following day from customer service who promptly mailed me the part no charge. Talk about excellent customer service - that was mid-2004 ! My waterer is now at least 4 years old & still works as if new. I've just been on their website & as you said, there's no info listed now. Here's who I contacted back then: Thanks; I'll email there and see if anything turns up. e |
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Petmate waterer leaks
On Mar 23, 9:32 am, "Catman" wrote:
On Mar 20, 10:21 am, "mariib via CatKB.com" u22469@uwe wrote: very strange - maybe there's been a major change with this company - I dropped & broke the reservoir cap for my Petmate waterer a few years ago & couldn't find any Canadian supplier who sold parts & emailed them for help. I got a response the following day from customer service who promptly mailed me the part no charge. Talk about excellent customer service - that was mid-2004 ! My waterer is now at least 4 years old & still works as if new. I've just been on their website & as you said, there's no info listed now. Here's who I contacted back then: Thanks; I'll email there and see if anything turns up. e Well, I finally heard from Ms. Lebredo today via email; odd that it took almost a month for her to reply but she indicated that they didn't know what the problem might be but that they'd be glad to replace the unit if I'd send her my address. In doing so, my email came back as "error 554: denied" on each of the 3 times I sent it. I have no idea why this might be, and I'm sure she wouldn't have put me on a blacklist of some kind (would she?), so I tried my hotmail account. Oddly, that email appears to have been accepted. Hmm... I guess I'll wait to see if they actually replace it. e |
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