Is this out of order or what?

Some friends of mine are taking a European trip- so they put Ben their
cat into a cattery. There was a bit of a panic as Ben went off his
food for a day or so but then recommenced his usual inhaling of tuna
etc.

Her husband emailed a couple of times to ask how Ben was because they
love him to bits so they wanted to be sure he was okay

The cattery owner responded after 3 days of one short email just
asking if Ben was okay by saying if he emailed her again she would
call the police and sue him for criticising her professional
judgement!

They have cut their holiday short to get Ben back

Is this unreasonable? All the emails were along the lines of "Hi it's
me again- just wanting to know Ben is okay?" How hard would it be to
type "He's fine"? Surely people who run catteries etc should be used
to this sort of thing

Lesley

Slave of the Fabulous Furballs